Tuesday 5th January
We are very happy to announced that we will be re-opening Monday, 6th July.
Our opening hours will be 10:30 am to 3:30 pm. This is reduced to avoid rush-hour travelling.
We look forward to welcoming visitors. There will be a one-way system to enable social distancing and appropriate safety measures will in place to protect our visitors and staff.
Until that date we will continue to follow Government guidelines.
We are operating as normal via our website, phone and email; processing and shipping orders. Payment can be cash, debit or transfer.
We wish you the best of health. Thank you for your continuing support.
Thursday 7 May, 3:00 pm
We are now happy to accept orders overnight (7:00 pm to 7:00 am) and at weekends. However, if the price change in that period is greater than 1% we will automatically review the order with you at the earliest opportunity. This will usually be the next working day before noon.
Monday 4 May, 11:00 am
Due to an increased demand for small orders we have had to change our Free Shipping policy. The minimum order value to qualify for Free Shipping is now £150.
Thursday 2 April, 11:00 am
Please note, we are adding more stock to the site all the time. This includes silver and gold coins and bars (including silver kilos and gold Britannias 2015-2020).
At this time, most, if not all orders are being shipped immediately. Where we do not have stock physically with us–i.e. for orders where the products are in our vault–we will issue a certificate. The storage fees will be waived and you can sell, if necessary, using that certificate. We will ship as soon as we can access our vault and will call you, where possible, to confirm.
Monday 30 March, 2:00 pm
Please note the current status of the our website and stock:
Everything we have on our website we have in stock.
However, we are limited in when we are allowed to retrieve stock from our vault. If we physically have the stock with us we will ship as normal. If not, we will issue a certificate immediately and store your items for free.
We will subsequently ship your items as soon as we have retrieved stock from our vault. Current timescales suggest storage time should be no longer that a week.
Friday 27 March, 12:00 pm
We still have stock and are presently shipping as normal, but our offices in London are Closed until further notice due to government restrictions.
However, our phone lines are manned, but due to a move in office locations, we have had to put some contingencies in place that limit how many calls can be taken at once. If you cannot get through right away, please be patient, or email us.
Please also note that due to demand and to allow us to ensure all orders are shipped in due course, we are only processing online orders between 7:00 am and 6:30 pm weekdays. Cutoff for payments is therefore 6:30 pm.
Unfortunately, online ordering is not available from 6:30pm to 7:00 am or at the weekend. We are working to resolve the current situation.
Tuesday 24 March, 3:00 pm
In addition to our previous notice, it has become clear that we are going to have limited access to our vault. As such, we would like to assure customers that we are still trading but where your order falls at a time where we cannot physically send your products immediately, we will store and post them free of charge.
If you have any questions, please contact the office by phone or email.
Tuesday 24 March, 10:30 am
Due to the latest instructions from the government, it is with regret, we can no longer accept visitors to the office for the next few weeks.
We will be operating as normal on the phone and for online orders. At this point we have no expected disruption to our shipping procedures.
We will let all our customers know when, and if, the situation changes.
In the meantime, we continue with our free postage policy for regular orders. These are “Special Delivery before 1pm”, but since the Post Office have stated that “before 1pm may be later but certainly that day”, we have added an option for “Special Delivery before 9am”, which is still unaffected by delays.